How To Quickly Calculate Facebook Share And Like Counts
Nick O'Neill | 2010-07-29T10:15:49-04:00
On Tuesday I discussed how to use questions on your Facebook Page to dramatically boost traffic to your company blog. The one thing that I glossed over quickly was how Facebook calculates share and like counts. The number that Facebook currently displays is the total number of likes, shares, and comments on any given link. Many people previously weren’t aware of how that number is calculated which is why I’ve gone and created the Facebook Like Count Calculator.
Since we just launched it, the calculator can sometime take a while to load, however we’ll release an asynchronous version shortly which doesn’t run into the same type of page load issues. The tool was created to simply illustrate how Facebook calculates Facebook share and like counts. The first thing that may come to mind is whether or not this is how Facebook should display counts? Since it’s not actually the number of likes or shares, why is Facebook displaying it like it is?
I would argue that this calculation benefits the publisher. The greater the number in the like or share box, the more likely a visitor will click on it. While it’s not the most accurate representation, it’s helping out the publisher, and ultimately, that’s Facebook’s primary goal with the like and the share buttons. If you want to see how share and like counts are calculated, go check out our Facebook Like Count Calculator.
Facebook’s href="http://mashable.com/2010/07/28/facebook-questions/">newest feature, Questions, has the potential to bring social Q&A into the mainstream. But like most beta features and apps, Questions is somewhat fragmented, and suffers from usability issues and apparent bugs. It could also benefit from a more seamless and connected integration across the social platform.
Perhaps most notably, the feature could be more effectively integrated with Facebook Pages, which are used by href="http://www.facebook.com/press/info.php?statistics" target="_blank">millions of users and brands worldwide. To better engage their audience and customers, brands and publishers will look to take advantage of the feature with their pages – a place they have built their following, their social Facebook hub. Though Facebook href="http://mashable.com/2010/07/28/facebook-questions/">told Mashable’s Ben Parr that brands will eventually be able to answer questions using their pages, the current functionality is limited and disjointed.
Because the new feature is still in beta and not yet available to all users, we thought we’d provide feedback on what the feature is missing and how some of the gaps could be bridged. We’d love to hear what you think of the feature, its strengths and its faults in the comments or by answering our Facebook Question, href="http://www.facebook.com/questions/permalink.php?qa_ref=qd&qid=427452529704#!/questions/permalink.php?qa_ref=qd&qid=427452529704" target="_blank">“How do you think Facebook Questions can be improved?”
1. Easy Publishing to the Wall
The feature would be better if it was integrated with profile and page walls. Right now, if a user posts a question, a small link referencing the question shows up in the “recent activity.” At the moment, Facebook Pages are not able to publish the questions onto their walls, a place that showcases all of the page’s activity and is a resource for users. Being able to publish questions to the wall will let everyone to track a questions more easily and will feature questions in a familiar setting for easy interactions.
Before this feature was released, questions on Facebook were being asked by users in the form of status updates, which would be represented as the stationary status of the user or page, but also as a post on their walls for users to interact with. Following similar protocol for questions would make the experience familiar for users.
2. Responding to Questions on the Wall and News Feed
For seamless integration, users not only need to be able to see the questions in familiar places, but also respond to them in those places. This means being able to respond to questions on the Wall or in the News Feed without having to click-through to an unfamiliar Questions page. This will not only make interaction with Questions easy, but likely result in a lot more of the Questions being answered. Currently, Questions are teased in the form of a link, similar to the way links are often displayed.
3. Asking and Answering Questions Through the Tab Feature
The Questions feature enables users and brands to href="http://www.facebook.com/mashable?v=questions&ref=ts" target="_blank">add a tab that organizes its Questions activity. Users navigating to a brand page are able to ask questions related to the page in the Questions tab, which holds the prompt, “What do you want to know about______?” However, the tab suffers from issues similar to the ones we’ve outlined above; your interaction with the question is limited to clicking through or commenting (and you can only comment if you’re connected to the user in question).
Also, when an administrator of a page posts a question, it currently lives elsewhere. This might simply be an issue of beta functionality. However, it would make more sense when a publisher posts a Question on their page that it would be referenced in the tab. As of right now, the questions shown in the tab are only questions from users, and not all user-generated questions are displayed. Also, publishers are not able to post questions through the tab feature at all yet, which is a feature we’re expecting will be released soon.
src="http://cdn.mashable.com/wp-content/uploads/2010/07/Questions-on-page1.png" alt="" title="Questions on page" width="640" class="alignnone size-full wp-image-341572" />
4. Commenting On and Liking Answers
Like any content on Facebook, users will expect to be able to comment on Questions and “like” them. Users are able to mark questions as either “helpful” or “unhelpful,” which is added up next to each question but it isn’t the same as the familiar “like” functionality. Commenting is especially crucial, but is limited to answers of users your are friends with. However, users may want to interact with a specific answer or follow-up with another question to a specific answer, but this sort of fluid experience is currently fragmented. Because Questions is a more open product of Facebook, commenting would be more useful to extend beyond just users you are friends with.
Analytics will especially be important to brands using the feature on their pages, and I am guessing it will be listed among the interactions in href="http://www.facebook.com/insights/" target="_blank">Facebook Insights. Brands will want to track and learn how to best engage their audience with Questions and most effectively use the feature. This would include tracking the number of people who responded to a poll question, how many followers a question received, etc. Brands will also look for administrative-control over answers that might be posted to their questions, similar to moderation of inappropriate comments on a Facebook Page.
This also ties in to an improved search within the Questions product. Questions and topics are difficult to location through the current search functionality, which often shows empty results despite the reality of their being related questions to a specific topic. For example, even searching for questions related to Facebook turned up zero results.
Because the feature has just been introduced to beta testers, it’s unclear how long it will take for some these issues to be resolved and how long it will be in beta. And you won’t find an answer to this inquiry on href="http://www.facebook.com/questions/permalink.php?qa_ref=qd&qid=427452529704#!/questions/permalink.php?qa_ref=qb&qid=695434104555" target="_blank">Facebook Questions either.
However, it’s clear that the product does have a lot of promising features, such as being able to create a poll or toggle between your personal profile and a brand page in answering a question or the predictive search function for when you start typing in a question. These are features that reflect a vision of a product that is being pieced together. The question is no longer whether Questions are a useful feature for Facebook, but can it be executed effectively and seamlessly across Facebook.
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Spanish Facebook Hacked Resulting In Widespread Vulgarity
Nick O'Neill | 2010-07-29T01:15:16-04:00
Rather letting Spanish users know which friends have birthdays today, many are being greeted with the message “f*ck you b*tches”. The message, which appears to have been accomplished by tricking the Facebook Translations application, is being reported by numerous Facebook users who are viewing the site in Spanish. Other vulgar phrases seen around the site include, “See all dicks” rather than “See all photos” and “va a follar con”, which is an extremely vulgar Spanish phrase.
The reports have been streaming in to our inbox for the past few hours and it hasn’t slowed down. Numerous users are reporting the issue, however most of those users who are reporting it, all appear to be viewing the site in Spanish. By installing the Facebook Translations application and switching to “Spanish”, you can view many of the errors taking place. This isn’t the first time this trick has been used to spread vulgar messages throughout the site.
Due to a flaw in the Facebook Translations application, if enough people vote on an incorrect translation, that phrase will be replace what was previously a legitimate phrase. So far Facebook hasn’t had a chance to resolve the issue, however we’d expect Facebook to fix it pretty quickly as word spreads about the issue. I won’t bother to post screenshots of the issues taking place in other areas around the site, however if you are looking to find some vulgar phrases, switch over to the Spanish version of Facebook and poke around for a little bit.
With millions of Latin American users viewing Facebook daily, plenty of people have already been exposed at this point.
style="clear:both;"> Android users, rejoice! Facebook CEO and co-founder Mark Zuckerberg will now be forced to feel your pain.
The Android app for Facebook could be charitably described as less functional than the iPhone app. We’re sure there are good reasons for this, the greatest of which is likely market share. With iOS-running phones composing href="http://mashable.com/2010/07/22/android-iphone-os-stats/">more than half of all smartphones, according to recent research, it’s in Facebook’s best interest to focus on this segment first.
Still, for the ever-growing number of Android device users who also would like a little Facebook mobile action, the pared-down feature set of Facebook for Android makes us feel neglected — the redheaded stepchildren of Facebook mobile users. But now that “Zuck” is one of us, all that’s about to change… right?
Historically, Facebook has made fairly few gestures toward the Android platform. It launched its href="http://mashable.com/2009/09/08/facebook-android/">official Android app last fall and rolled out an href="http://mashable.com/2010/05/27/facebook-android-sdk/">SDK for Android devs just a couple months ago.
But Facebook’s iPhone work, which began with an official app launch in the summer of 2008, has been nothing short of fantastic. iPhone users can chat, href="http://mashable.com/2010/06/19/facebook-iphone-app-video/">watch videos and more all from within the app. Recent patents suggest href="http://mashable.com/2010/05/17/apple-patent-facebook-iphone/">even deeper app/hardware integration. And the app keeps up with href="http://mashable.com/2010/06/30/facebook-for-iphone/">Apple’s iOS updates, too.
For reference, we polled Twitter users on what they specifically would change or what they currently dislike about Facebook’s Android app.
The app’s notification system was by far the most-cited annoyance. Another common complaint was the app’s redirects to Facebook’s mobile touch site rather than having more in-app functionality. Users are having a hard time clicking and launching the links posted by their friends, let alone sharing links and items. One user said he’d like to have an easier way to view Pages, and several noted the lack of Facebook Chat features, which the iPhone app does have. Also, a few folks complained that the app is slow and prone to frequent crashes.
As a personal aside, and with my heartfelt apologies to the developer team working on Facebook’s mobile offerings, I have never found that the usefulness of the Facebook for Android app outweighed the frustration of trying to use it, and I’ve lately avoided using the app altogether.
So, returning to our original question: Will Mark Zuckerberg like the taste of his own dogfood? And if he doesn’t, will Android app users see fast-tracked changes and upgrades to the Facebook for Android application?
That’s really not a question we can answer, unfortunately. While we’d love to optimistically assume that Zuckerberg will find the current version of Facebook for Android as tedious and troublesome as some of its users clearly do, we can’t assume that he’ll demand immediate fixes and all Facebook’s other development will be sidetracked accordingly. But we are certain that Zuckerberg will continue to do what’s best for Facebook as a business, something he’s excelled at consistently.
We’ve reached out to Facebook for comment, but in the event that our questions aren’t answered, we’ll still be keeping an eye out for any releases to this particular application.
And hey, Mark, welcome to “the dark side,” and enjoy your new phone!
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Why Virtual Goods Must Become A Core Component Of Facebook Profiles
Nick O'Neill | 2010-07-28T21:21:19-04:00
This afternoon I was having a discussion with a leading app developer about the future of virtual goods on the Facebook Platform. One thing that came up during the discussion was the idea of a centralized virtual goods system on Facebook. It’s something that I first described when Facebook announced that they were killing the gift shop next month, however it has increasingly become a center of focus for me personally. With all these applications selling virtual goods, why isn’t their an easier way to show off the goods that we’ve purchased?
With Facebook ramping up their Credits product, it’s not completely ridiculous that the company would kill off their gifts product, however the core idea was pretty smart: let people purchase virtual goods as well as receive those virtual goods as gifts from friends and show them off in their profile. The tie between virtual goods and identity is a critical component of any burgeoning virtual goods ecosystem. Somehow, Facebook has a massive virtual goods ecosystem without this key association (the one between virtual goods and identity), however I don’t believe this is sustainable.
The main flaw with the existing system is that when a user stops playing a game (like FarmVille for example), the virtual goods from that game do not transfer anywhere. In other words, all the money that was spent (which will soon be Facebook Credits) ends up being money that was spent on content that was not retained and had no lasting value. Tied in as part of the Facebook profile, those virtual goods can be saved forever. Most obvious is that virtual goods serve as digital artifacts that form a core component of an individual’s online identity.
Given that Facebook profiles serve as the primary representation of an individual’s digital identity, it’s only logical that virtual goods would become integrated and allow the application experience to live on, once the application is gone. This would not only increase the volume of transactions to take place with Facebook Credits, but it would also benefit the entire ecosystem. According to people I’ve spoken to, this concept is something that Sean Parker has personally pressed for, as well as other execs, however Mark Zuckerberg is not as big of a fan of the concept.
However the internal political debate is playing out isn’t really that relevant though. The main point is this: Facebook must provide some sort of central archive for individual virtual goods within the profile to help further the virtual goods ecosystem and accelerate usage of Facebook Credits, something the company is currently focused heavily on.
Posting Facebook Status Updates Now Requires Two Clicks
Caitlin Fitzsimmons | 2010-07-28T20:47:12-04:00
The changes that went along with the official beta release of Facebook Questions today make it slightly more difficult for users to write a regular status update. For users who have beta access to Facebook Questions, the old status update box is gone and it now takes two clicks to write a status update.
The new publisher tool gives users four tabs across the top - Update status, Ask question, Add photos and Post link. To write a status update, you now need to first click ‘Update status’, then write your status and submit.
The status will then appear in your timeline and friends’ news feeds but it will no longer appear next to your name on your profile page.
Similarly, it now takes two clicks to write on someone’s wall.
The status update has long been a core part of the Facebook experience, forming the backbone of the news feed on users’ home pages. It remains to be seen whether the additional step will discourage users from updating their statuses or not.
A Delaware court has knocked down a claim against Facebook for patent violation made by little-known software company Leader Technologies.
The lawsuit filed in 2008 by the Ohio-based firm alleged that Facebook had infringed one of its patents relating "to a method and system for the management and storage of electronic information." The 2006 patent document says the "invention relates to new structures and methods for creating relationships between users, applications, files, and folders."
After a six-day hearing, the jury ruled in Facebook’s favor today. Ted Ullyot, Facebook’s general counsel, welcomed the decision and called on legislators to reform patent law to reduce baseless claims. "From the day this lawsuit was filed, we said the patent was invalid and the case was without merit and we are gratified the jury agreed," he said in a statement sent to AllFacebook. "Facebook is a strong advocate of legal reforms that would limit baseless patent claims such as this one, and in the meantime we will continue to defend vigorously any patent lawsuit filed against us."
You can read the patent document below for yourself to judge its merit, but as a general comment it seems so-called patent squatting is a growing problem for digital businesses. It’s easy for companies or individuals to take out an overly broad patent and then claim infringement. While the courts would generally throw out baseless claims, it takes time and money to defend the claims and many cases are settled out of court. This is not the first intellectual property claim that Facebook has been forced to defend.
Facebook Splits Publisher Into Status, Questions, Photos, and Links
Josh Constine | 2010-07-28T19:11:58-04:00
| 5/1
Those with access to Facebook’s Questions feature are seeing a new design of the home page publisher used to share status updates and other sorts of content. Users must now decide whether they want to publish a simple status update, a question, upload a photo, or post a link and website preview. While displaying the different things you can do with the publisher, the design change hides the status update prompt “What’s on your mind?” and the rest of the publisher behind an additional click, which could reduce sharing.
Previously, users were always greeted to the home page with the status update prompt, which folded out to reveal options to post photos, video, events or links. However, a user could simply input a Facebook event URL or a link to a website, and the publisher would adapt to the post. Video and event options have now been removed. If one tries to post an event URL into the status box, it only shows the URL, while posting it into the link publisher returns an error stating “Application sent an invalid response”.
When a user chooses to upload a photo, a status update-esque input field appears prompting them to “Say something about this photo…”. You could add text to be published with the photos using the old publisher, but no prompt explained the relationship between the text and photo.
Using the publisher to post a question instead of the Questions application itself will increase the likelihood that it will be seen by friends, according to a Questions answer by Facebook’s Zach Ritter. In an effort to educate users about the privacy implications of using the Questions applications, the Question input field with the prompt “What do you want to know?” is accompanied by a warning “Your questions will be visible to everyone”.
Splitting up the publisher may help remind users of the different types of content they can share. Facebook wants to strengthen their position as a portal to third-party sites, and placing a “Post Link” button on the home page may increase traffic driven. However, requiring an extra click to use the publisher could decrease sharing and increase spectating, stagnating the news feed.
Disney’s Acquisition of Playdom Is Another Symbolic Moment in the Evolution of Social Gaming
Justin Smith | 2010-07-28T18:08:32-04:00
If you had told developers during the time of the earliest generation of social games on the Facebook Platform – games like Vampires and Zombies, circa mid 2007 – that The Walt Disney Company would be acquiring an app developer for somewhere between $550 – $750 million three years later, most would have been very skeptical, if not incredulous.
It wasn’t that long ago that social games and apps were thought of as just another vast repository of low quality advertising inventory – if not worse. But Disney’s acquisition of Playdom, even more so than EA’s acquisition of Playfish (given Disney’s breadth of brands and media interests, and how careful they are with protecting their IP portfolio from potentially scarring issues), will now validate the virtual goods model to many media executives and investors who were hesitant to believe that something as trivial as inviting your friend to mop your restaurant might be a promising way to build a business on the internet.
As social gaming has become increasingly mass-market throughout the west and – this year – increasingly popular in the east as well, media companies like Disney are betting on the idea that new brands and IP can only take you so far; existing IP will become increasingly important in separating from the pack of developers vying for consumer attention, especially as customer acquisition costs increase.
We continue to hear of many social game developers and media companies interested in talking more with one another. If anything, we’ve been seeing that developers are getting more eager to have conversations than was the case six to nine months ago, but the number of potential acquirers sniffing around has also been increasing throughout the year as well.
Overall, we continue to expect to see more M&A activity in the space over the coming months. There are a lot of companies who are now confident enough that virtual goods inside games on social networks will be sustainable and are trying to figure out what exactly their move will be.
To dig deeper into the social gaming market, check out our recent Inside Virtual Goods reports:
This Week´s 10 Fastest Growing Facebook Applications
Brian Ward | 2010-07-28T17:34:32-04:00
Today, we bring you ten Facebook applications that continue to rapidly gain popularity. Some new games to take over your life, phrases to quote, quizzes to create, and more to get the most fun and practical uses out of your Facebook. Be sure to also check out all of our Facebook Application Statistics.