Today, Facebook launches a new in-house application called Questions which aims to make it easy for users to get recommendations, advice, and opinions on any subject. Users can pose questions which are displayed in the Questions Dashboard or the news feed of the author’s friends, friends of friends, and people who like things related to a question’s tags, though all Questions content is public. Facebook scans each question for keywords, auto-generating these topic tags, which users can augment by manually adding tags.
Answers are voted as helpful or unhelpful, surfacing the best responses and hiding the worst. Facebook says that users frequently used status updates to ask questions, and they wanted to facilitate this behavior while making the knowledge created available to anyone interested.
Facebook is slowly rolling out the feature to ensure the application’s content is of high quality. Users who create top voted questions and answers may be asked to become community moderators to help guide the application’s users towards best practices.
When a user clicks the Questions navigation button on their home page’s left sidebar, they are brought to the Questions Dashboard. Here they are shown a list of relevant questions based on your interests and the questions you’ve asked, answered, and followed in the past. The dashboard also suggests topics and lists trending topics, a term pulled directly from Twitter, in the right sidebar.
Stay tuned for more information on Questions as we test the product.
Facebook Officially Launches Questions, A Possible Quora Killer
Nick O'Neill | 2010-07-28T16:00:44-04:00
This afternoon Facebook announced the official release of Facebook Questions, a service which is being described as “a beta product that lets you pose questions to the Facebook community”. The answers are a mixed response of public answers as well as answers directly from your friends and their friends. Just like Quora, questions can be tagged with various topics, and then users can browse based on those topics. All questions and answers will be completely public. So when will this roll out for everyone?
Right now the product will only be launched to a beta group, however Questions will be rolled out based on how the beta test performs. There are a number of significant features within questions that are not provided by competing services (i.e. Quora). For example, users will be able to add photos to a question, create polls, and browse through questions based on categories. One other substantial feature that many Page administrators will welcome, is the ability to ask questions directly from a Facebook Page.
Unfortunately, this product is still limited to a small group of testers, however it will eventually be expanded. One other pretty impressive feature is that users who define interests within their profile will have questions surfaced to them based on that information. In other words, it functions identically to Quora which also has a questions based profile for users. Just like Quora, Facebook Questions also has the ability to “Follow” specific questions and receive updates any time someone submits a new answer.
While we haven’t had the opportunity to play around with the Questions product yet, we will be able to explore this more in depth beginning at 1 PM Pacific. If you are not included in this round of the beta test, do not despair. Facebook plans on rolling this out to more users in the near future. Facebook also told us that for now, there are no plans to integrate questions into Facebook Ads, even though we personally can see the benefit of doing so.
Facebook has begun the rollout of a new feature, Facebook Questions, which will allow users to get answers to their queries from the entire Facebook community.
Similar in concept to href="http://answers.yahoo.com" target="_blank">Yahoo! Answers, href="http://quora.com" target="_blank">Quora and href="http://mashable.com/tag/mahalo">Mahalo, Facebook Questions gives users the opportunity to ask questions just by clicking the “Ask Question” button on the homepage. Questions is also available on friends’ profiles just as you would post on someone’s wall.
We first learned of href="http://mashable.com/2010/05/27/facebook-q-a/">Facebook’s Q&A feature two months ago, when the company started asking for volunteers to beta test the product. The world’s largest social network even went so far as to promise beta testers a trip to Facebook’s offices to meet with the Q&A team.
I had the chance earlier today to discuss the new feature with several Facebook employees. Questions has several defining features:
Photo questions: For example, if you take a picture of a bird, but don’t know what species it is, you can post the picture on Facebook Questions and get your answer.
Polling: If you’re simply looking for the answer to Which city is better: Chicago or Dallas?, you can get your answer by creating a poll.
Tagging: The company seems to be placing a lot of emphasis on tagging questions based on category or topic. The goal seems to be to make Q&A discovery an easier and faster process by making it simple to look up questions on cooking, photography, San Francisco or a variety of other topics.
Topic exploration: Facebook described this as a roulette-type feature that allows users to browse Facebook’s eventual mountain of Q&A. Under the “Questions about” drop-down menu, there’s a feature called “Everything” that allows users to browse the company’s catalog of questions.
Following: You can follow specific questions for updates and new answers.
There was one more thing that href="http://mashable.com/category/facebook">Facebook made clear to me: Facebook Questions is not an advertising product. While brands with Facebook Pages will eventually be able to answer questions, it’s not meant to be a promotional platform; it’s meant to be a useful and insightful product for users.
Facebook Questions will roll out to a limited group of beta testers today, but the company promises to “bring this product to all of you as quickly as we can.” The entire feature is public, so we don’t suggest posting those awkward bedroom questions on Facebook.
Will Facebook Questions prove to be more useful than Quora or even href="http://mashable.com/tag/twitter">Twitter as a Q&A platform? We think so, if only because it the biggest advantage of them all: href="http://mashable.com/2010/07/21/facebook-500-million-2/">500 million users.
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Hacker Publishes Profile Data Of 100M Facebook Users
Caitlin Fitzsimmons | 2010-07-28T14:49:03-04:00
When is a hack not a hack? With all the brouhaha over privacy lately, no doubt Facebook users would be disturbed to know that their details might have surfaced on an internet file sharing site.
According to British site Thinq, the directory was compiled by hacker Ron Bowes of Skull Security using a web crawler program. The 2.8GB torrent reportedly contains 171 million entries, relating to 100 million individual users. Facebook claims a total user base of 500 million.
The file contains user account names and a URL for each user’s profile page, which could contain details such as addresses, dates of birth or phone numbers.
The problem is that Bowes didn’t have to use his hacking skills to break into the Facebook site to compile his directory - he simply harvested publicly available data from Facebook’s open access directory. The affected users all have one thing in common - they hadn’t changed their privacy settings to make their pages unavailable to search engines. However, visiting an user’s profile from this directory would also allow you to click through to their friends’ profiles, even if the friends had not made their profiles searchable.
Privacy has been a big issue for Facebook in the past, though the debate has quietened down since the last big tranche of privacy setting changes in May. The latest news is sure to raise the question about whether the default settings should be more protective of user data.
Among Facebook’s Top Languages, Portuguese, Arabic, and Spanish Lead Growth
Susan Su | 2010-07-28T14:30:46-04:00
[Editor's Note: The data cited in this article is excerpted from Inside Facebook Gold, our membership service tracking Facebook's business and growth around the world. Visit Inside Facebook Gold to learn more about our complete data and analysis offering.]
Today we present our monthly look at Facebook’s language leaderboard and growth.
Facebook recently announced that it had reached an astonishing 500 million users around the world. However, the relevant question for developers, advertisers and marketers is not simply how large this total audience is, but how to reach more and more of these users through strategies including language localization.
While the overall ranking of the site’s top languages remains unchanged since June, with English-speaking users outnumbering the next group of language users by over 3:1, this hasn’t stopped many leading developers and marketing firms operating within the ecosystem from significant localization investment.
Such efforts are for good reason, too — among Facebook’s top languages, those that saw the greatest rate of growth were Portuguese, Arabic, Spanish and French. (Stay tuned to see how this maps to country market growth — we’ll be presenting July total audience numbers in the upcoming Facebook Global Monitor).
Here’s a look at growth rates for Facebook’s Top 10 languages:
What you can see from the chart above is that some of Facebook’s fastest-growing languages aren’t yet even part of the site’s top 5 overall. This is unsurprising — any change to the leaderboard will likely be slow, if it happens at all. Nonetheless, major markets in North America and Western Europe are reaching, or have already achieved, Facebook saturation. Users in those markets are also correspondingly savvy in their attitudes and receptiveness towards ads, applications, and fan page marketing campaigns.
The full Facebook Global Language Report, and extensive audience demographic data for Facebook’s markets around the world, is only available to members of Inside Facebook Gold, our data membership service. To learn more or join, please visit Inside Facebook Gold.
Kaye West Performs "Chain Too Heavy" At Facebook HQ
Nick O'Neill | 2010-07-28T13:40:51-04:00
Yesterday Facebook employee Morin Cynthia Oluwole, uploaded a video that she took while Kanye West performed his new “Chain Too Heavy” song at Facebook’s headquarters in Palo Alto. While many of the employees were slightly concerned that Kanye would jump off the table and drop his heavy chain on them, it looks like many were excited to have Kanye drop by the office. Nothing like an unexpected visit from a famous rap star, right? You can see a video of the event below.
Kibboko Helps You Discover Quality iOS Applications
Christopher Mack | 2010-07-28T13:19:13-04:00
With thousands of applications saturating the Apple App Store, its impossible to find all the games and apps that might suit your fancy. Granted, there are networks such as OpenFeint, Plus+, and Scoreloop, but these barely put a dent in the total, and even then one ends up searching these for what they might like. That’s where Toronto-based Kibboko comes into play with its Facebook Connect enabled application, Appblast, making recommendations to its users based on their own Facebook activity.
Using Kibboko’s “Bamboo personalization platform,” Appblast actually digs through everything the user has done, both recently and otherwise, on Facebook. People start out by selecting their device of preference — be it an iTouch, an iPhone, or an iPad — followed by a country of residence and Bamboo does the rest.
After digging through one’s Facebook activity, Appblast will make recommendations based on two elements: Your interests (“Liking” something) and recent activity. Digging back to when we “Liked” the Facebook game World at War months ago, it recommended any number of war-based games such as Call of Duty.
The second means of discovery, and also the most amusing, is based on recent activity; namely, status updates. It’s certainly a great idea, but as with any program that recognizes words, it usually can’t understand context. During our coverage of StarCraft II and Battle.net, we quoted the game: “Shields up, weapons online. Not equipped with shields? Well then, buckle up!” Appblast recognized “shields” and “buckle” and deduced that we might be interested in lifestyle apps about medieval shields and bucklers. However, one of the recommendations was about protection and held a bunch of fantasy quotes, so it wasn’t terribly far off.
Should users find something they do find interesting, Appblast has quick and convenient links that instantly bring up descriptions, screenshots, and any existing user reviews directly from within the app (no need to load up iTunes – unless you wish to buy it). Moreover, users can also mark each app as owned, if they have it, so that it does not pop up again.
This is actually where Appblast begins making use of Facebook’s social capabilities, as, if friends also use the app, they can see what their friends are buying and/or playing. That said, it is worth noting that while users can search for apps based on iDevice, the tab that houses all owned applications does not clearly state what device they are on. Also, the app does not appear to ever make recommendations based on the apps marked as owned.
Anyways, if your friends don’t own an iDevice, there’s little point for them to use Appblast, thus that discovery method goes out the window. Not to worry, though, as the application also includes a feed of best selling apps an what other Appblast users have been up to. In truth, it’s not nearly as effective as the recommendations (it’s basically the same as any of the App Store top selling lists), but it at least adds a small extra way to find apps.
In the end, Appblast is a pretty nifty little creation. It’s recommendation tools aren’t quite as sophisticated as one might think in that it appears to make most of its recommendation based on Facebook Likes, and it’s word recognition for status updates doesn’t always recognize context (though this can often be kind of fun). Overall, however, once players start adding in all the apps they own, Appblast does at least provide yet one more means of discovering something worthwhile for their devices.
Hot Potato Team Could Be Headed to Work on Facebook’s News Feed, Or Location Service, Or Questions?
Eric Eldon | 2010-07-28T13:17:05-04:00
Out of the last five startups that Facebook has bought, four of them have had something to do with sharing information in a social news feed interface or sharing location data, if not both. All of the sale prices have been relatively low, too, with the acquisitions largely intended to bring in talented developers. So it makes sense that Facebook may be buying Hot Potato, a startup that lets you create and share a stream of information about events, and anything else.
The acquisition is close to finalized, according to TechCrunch, and like Facebook’s other purchases, the main point may just be to scoop up talented people who have generally relevant product and engineering experience. The company has raised $1.4 million in funding from well-known angels, with the price being somewhere in the $10 million to $15 million range, according to MediaMemo.
But there are a few areas where the Hot Potato team, headed by veteran product leader Jake Schaffer, would be the most relevant. Facebook is “supposedly looking to bulk up the projects under Facebook Director of Product Blake Ross, and on the mobile side of things,” TechCunch says. “This Hot Potato deal could fulfill either of those — or both.”
Location, a long-tested feature that, one way or another, would involve people sharing their locations into the news feed — probably from their phones — then talking about what they’re doing. That seems relevant to Hot Potato.
Another area is Facebook Questions, a product currently in private beta, that Ross has been working on directly. It lets users ask and answer questions in a threaded-comments format, somewhat like Yahoo Answers or Quora. Questions hasn’t fully launched yet, and it’s possible that the Hot Potato team could end up here.
Of course, Facebook’s news feed has been a key part of the site for years, the company has more experience designing (and redesigning) it at scale than anyone else in the world, and maybe it just wants more help here.
Most of the other startups that Facebook has bought recently have somehow been working on social sharing products. FriendFeed, which Facebook bought almost a year ago, had its own social activity stream service. Nextstop, acquired earlier this month, let travelers share their experiences with each other. ShareGrove, bought in May, focused on private conservations. The other two companies are less relevant: Octazen made an effective contact importer for social sites; Divvyshot made online photo products.
Hot Potato might go the way of FriendFeed, whose employees are now working in a variety of areas across the company, or it might emerge with a soon-to-be-launched Facebook product.
10 Facebook Emoticons Apps That Will Make You Smile
Brian Ward | 2010-07-28T11:44:39-04:00
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Do you need a few more ways to smile on Facebook? A few more ways to express yourself? Maybe you just want to add a cute smiling animal to your post. This round up of various Emoticons will have all your Facebook expression needs covered. Check them out and spice up your conversations a bit. Here are 10 Emoticon applications that will help you express yourself on Facebook.
HOW TO: Help Employees Talk About Your Brand Online
Jolie O'Dell | 2010-07-28T11:21:47-04:00
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style="clear:both;"> This href="http://mashable.com/tag/brand-management-series">series is supported by rel="nofollow" href="http://bit.ly/cZpDvo" target="_blank">IGLOO, a leader in helping organizations improve business processes, increase employee productivity and enhance stakeholder engagement inside and outside the organization using social technologies.
src="http://cdn.mashable.com/wp-content/uploads/2010/07/internal-brand-management.jpg" alt="" title="internal-brand-management" width="260" height="190" class="alignright size-full wp-image-338072" />For many brand managers, employees’ actions online remain a daunting, untamed frontier. The brand’s consistent, controlled message to consumers melds with internal messaging and individuals’ stories when employees take to the social web.
The cautionary tales of the social web’s early days — stories of indiscretion, mixed signals and poor communication — have led to an increase in strict policies and careful monitoring of employee social media activities in many cases. But lately, a few savvy brands have changed their internal position about employees’ activities on the social web.
At many organizations, we’ve moved beyond firings over href="http://mashable.com/category/facebook">Facebook faux pas and are actively looking for even more ways for employees to use social media both personally and professionally. What was once a top-down litany of thou-shalt-nots has become an increasingly proactive encouragement to opine, express and evangelize on behalf of the brand. Here are a few pointers from managers and employees using the modern-day Internet in brand-friendly ways.
One trend we’ve noted over the past couple years is a shift away from prohibitive internal codes of conduct and toward more encouraging, educational practices. In other words, managers are seeing less need to specifically tell employees to refrain from discussing client business and confidential internal decisions online. More now than ever before, they’re telling employees to be open and communicative about the brand when using social media.
But more than being told what not to do online, employees don’t want to be told they have to post or tweet about the company unless it’s a specific part of the job they perform. “That would be very strange and awkward and not nice at all,” said one typical employee.
We also received a few responses suggesting that modern employees have a pretty good idea of how to handle themselves online. One said he probably knew more about appropriate online behavior than his bosses did. Another noted that he knew the boundary between acceptable and unhinged.
Ultimately, letting employees know that tweeting about the company is encouraged and letting them make their own decisions is the best policy, say our respondents. “At [company name], we’re encouraged to tweet if we want to,” said one employee. “We dont have a formal policy; people tend to have decent judgement.”
While rules and guidelines for employee social media use can be helpful and appreciated, and the employees we surveyed expressed a desire to have permission rather than ask forgiveness for their social media activities, it’s sometimes best to go the extra mile and give your internal community more resources for spreading the word about company activities, promotions and culture.
One user said, “My employer… doesn’t tell me what to tweet but does provide all managers with great Twitter resources (i.e. guidebooks) to educate people on how to benefit from tweeting, show that the company supports it and provide clarity on what is appropriate.
“The company prefers to give people a roadmap with helpful pointers rather than be heavy-handed. Works out for the best that way.”
Another social media director showed us a social media policy that went so far as to show employees the best way to be interesting, add value and build their own networks online. These internal documents give great advice for how to use href="http://mashable.com/category/twitter">Twitter, Facebook and other networks for everything from business development to thought leadership.
A good way to think about providing good tools for your employees is to ensure that you have as many proactive statements as prohibitive ones in any documents or guidelines you issue; the DOs and DON’Ts columns should be equal, with the DOs holding the advantage whenever possible.
Every organization will have a certain number of employees who truly embody the brand and the company culture. When you find those individuals, recognize them by inviting them to be part of your company’s social media activity.
For these employees, contributing to the company’s blog or Twitter account or maintaining a separate but related social media presence can be beneficial for all parties involved. The employee builds a greater external network and strengthens his contribution internally; the company benefits by having a relatable, responsive, on-brand face as another facet of its social media presence.
One such employee told us, “I’m a Kool-Aid drinker at work, so it’s easy… We’re a very conservative organization. We’re never told what to tweet, but we’re always conscious of what our culture and voice is. When I tweet [for one of the company's Twitter accounts], I use [a] voice that is my take on embodying our culture.”
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Extra Credit: Let Your Employees Shape the Brand, Too
For some organizations, a proactive take on employee social media use is a given. What else can you do to improve your internal brand management?
It’s not enough to simply issue guidelines on social media use or communicate “on-brand” behavior expectations. Your employees are people “who see themselves as individuals and who are living a brand of their own making,” href="http://www.interbrand.com/paper.aspx?paperid=68&langid=1000" target="_blank">writes Interbrand’s Alexander Rauch.
“The question boils down to this: If a brand is supposed to give customers something to identify with and add meaning to their lives, shouldn’t helping employees express themselves as individuals help the brand as well?”
In allowing the brand-employee relationship to flow in both directions, you accomplish that most important objective: true engagement. And in doing so, you create advocates who understand and promote the brand in ways that you could never acheive through top-down directives alone. Moreover, the brand itself is invigorated by fresh perspectives in a trickle-up model. If your company is already experienced in social media matters, this approach can work particularly well.
If you have other pointers for how employees can use social media self-expression to bolster the brand, let us know your best practices in the comments below.
This href="http://mashable.com/tag/brand-management-series">series is supported by rel="nofollow" href="http://bit.ly/cZpDvo" target="_blank">IGLOO, a leader in helping organizations improve business processes, increase employee productivity and enhance stakeholder engagement inside and outside the organization using social technologies.
rel="nofollow" href="http://bit.ly/cZpDvo" target="_blank">IGLOO is a social software company that builds online communities for business. Uniting content management, collaboration and knowledge sharing tools, within one secure social networking platform, IGLOO enables organizations to overcome the barriers to communication and collaboration that emerge because of size. Whether the obstacles are organizational or geographic, a more open and connected business improves employee productivity (Workplace Communities) and helps to foster better relationships with customers, partners and suppliers (Marketplace Communities). Learn more about how IGLOO is socializing the workplace and helping organizations build successful online communities through the rel="nofollow" href="http://bit.ly/c0pfzQ" target="_blank">IGLOO Social Media Playbook.
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